Pure Pens Frequently Asked QuestionsHow to Order:
We can supply most products from the ranges of our brands which can be found above. We have a range of their most popular pens, but if you have seen other pens which you are interested in, please feel free to contact us and we will let you know if we can supply for you and let you know the competitive price.
Our preferred method of contact is by EMAIL.
Credit or Debit card over the TELEPHONE - please call us on 01633 854 335. We accept most major cards, please note that we do not accept American Express.
Online purchase: Just add the require items to the cart and follow the instructions, you will be given the option to pay by CREDIT/DEBIT CARD or by PAYPAL at the checkout stage.
Bank Transfer: - Please contact us and we will supply our bank details if you require this payment method.
We use Royal Mail for all of our deliveries.
Depending on the value of the item, within the UK we will post using:
Royal Mail 1st Class - 1-2 working days
Royal Mail 1st Class Recorded Signed For - 1-2 working days
Royal Mail Special Delivery - Before 1pm next working day
Outside the UK, we use the following:
Airmail - Not tracked. (Western Europe = 3 working days; Eastern Europe = 5 working days; rest of the world up to 10 working days)
International Signed For - Tracking available on delivery. The same delivery schedule as Airmail.
Airsure (where available, not all countries accept this form of postage) tracking available en route. The same delivery schedule as Airmail.
N.B These are estimates which will be effected by a lot of factors, if you have any issues, please let us know after these times have elapsed. Tracking number and information available on request.